Contact
- Face-to-face care
- Telephone attention
- Telematic attention
- Complaints and suggestions
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The CNCps, in accordance with the provisions of Royal Decree 208/1996, of 9 February, offers companies and citizens the necessary administrative information that allows them access to the knowledge of their rights and obligations as well as the use of public goods and services. You can personally visit the facilities of the CNCps:
Kudos Innovation Campus Las Mercedes
C/ Campezo No. 1, Building 7
28022 Madrid
Access and reception in building 8.
Hours of attention to the public
The service schedule is available on the working days of 9 to 14 hours from Monday to Friday, requesting prior appointment through the following email: secretariacncps@certificaps.gob.es. In it, the name of the company, the number of people attending and a description of the reason for the meeting must be indicated.
On Saturdays and holidays corresponding to the municipality of Madrid, the facilities of the CNCps will not be open and the telematic attention will not be available.
How to get there?
By public transport it can be accessed on the following urban and interurban buses:
- EMT Line 77: Linear city – Cologne Weekend
- EMT 167 Line: Alsace – Cologne Weekend
- Line 223: Madrid (Avenida de América) – Alcalá de Henares
- Line 224: Madrid (Avenida de América) – Torrejón de Ardoz
- Line 224A: Madrid (Avda. America) – Torrejón de Ardoz (La Mancha Amarilla)
- Line 226: Madrid (Avda. America) – Torrejón de Ardoz (El Soto)
- Line 227: Madrid (Avenida de América) – Alcalá de Henares (Espartales – University)
- Line 229: Madrid (Avenida de América) – Alcalá de Henares (Virgen del Val)
- Line 281: Madrid (Avenida de América) – San Fernando de Henares
- Line 282: Madrid (Avenida de América) – San Fernando de Henares – Improved
- Line 283: Madrid (Avenida de América) – Coslada – San Fernando de Henares
- Line 284: Madrid (Avenida de América) – Velilla – Loeches
The CNCps has the number of General Information: 918 22 51 30.
For international calls: 0034 918 22 51 30.
The service schedule is available during the working days of 9 to 14:30 Hours, from Monday to Thursday; and Fridays 9 to 14:00 hours.
On Saturdays and holidays corresponding to the municipality of Madrid, the facilities of the CNCps will be closed and telephone attention will not be available.
You can get in touch via the following email: secretariacncps@certificaps.gob.es.
CNCps users and any other party interested in the certification processes can submit complaints and suggestions related to the provision of services through the following means:
- In person, using this complaint and suggestion form, also available on paper in the facilities of the CNCps, presenting it in the Office of Information and Attention to Citizenship, located in the headquarters of Campezo 1 (will be accessed through the reception of Building 8), or in any other registry of public bodies. If the users so wish, they will be assisted by the official responsible for the formulation of their complaint or suggestion.
- By postal mail sending the form indicated above to the Office of Information and Attention to Citizenship (Campezo 1).
- Via the CNCps email: secretariacncps@certificaps.gob.es. The form of complaints and suggestions, with electronic signature.
All complaints and suggestions will be managed by the CNCps in order to respond to them and thus detect and implement opportunities for improvement in their processes. The complaints made will not have, in any case, the qualification of administrative appeal or paralyse the deadlines established in the current regulations for its filing.